Refund policy
REFUND POLICY
All sales are final on limited-release items. We do not accept general returns or exchanges.
Returns are only accepted if an item arrives damaged, defective, or incorrect.
Orders cannot be canceled once they have been processed or shipped. Once a tracking number has been issued, the order is considered final.
Sizing Responsibility
Customers are responsible for reviewing sizing information before purchasing. We do not offer returns or exchanges for sizing-related issues.
To be eligible for a return due to damage or error, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.
To request a return, contact us at support@reincarnatedtruth.com. Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue.
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PREORDERS
Some items may be offered as preorder. This means the product is not currently in stock and will be produced and shipped at a later date.
By placing a preorder, you acknowledge and agree to the following:
- Estimated production and shipping timelines are not guaranteed
- Production delays may occur
- Preorders cannot be canceled once placed
- Preorder items are final sale and not eligible for refunds or exchanges unless defective
- Orders containing preorder items may ship once all items are completed
We will provide updates via email if necessary.
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EXCEPTIONS
We do not accept returns on:
- Sale items
- Gift cards
- Custom or made-to-order items
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EU ORDERS
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days, in accordance with applicable laws. Items must be unworn, unused, and in original condition.
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REFUNDS
If your return is approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
If more than 15 business days have passed since approval, please contact support@reincarnatedtruth.com.
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DISPUTES
We encourage customers to contact us directly to resolve any issues. Any payment disputes or chargebacks will be reviewed and responded to with supporting documentation in accordance with this policy.